Project Management & Service Delivery

My background combines service delivery, client-facing coordination, portfolio ownership, and operational follow-up. I bring structure, communication, and momentum to initiatives that involve both business and technical actors.

Overview

I coordinate stakeholders, vendors, and technical teams to turn operational needs into structured delivery, clear priorities, and dependable execution.

Clearer execution paths between business objectives and operational realities
Faster issue resolution thanks to stronger ownership and escalation discipline
Better collaboration across internal teams, partners, and end users

Focus areas

Cross-functional coordination between business stakeholders, technical teams, and external partners
Operational planning, escalation follow-up, documentation, and delivery tracking
Change support, user adoption, and structured communication in multilingual environments
Pragmatic project ownership built from field realities rather than abstract frameworks

Relevant experience

Inetum

08/2025 - 12/2025

Managed opportunity follow-up and stakeholder alignment around modern workplace programs and solution positioning.

Anicura

09/2023 - 06/2025

Coordinated clinics, vendors, and support priorities across a distributed organization with real operational constraints.

Proximus / Clear Channel

2006 - 2015

Built a strong foundation in portfolio follow-up, customer communication, campaign execution, and service-oriented delivery.

Core stack & environments

Stakeholder alignmentVendor managementService deliveryOperational planningDocumentationChange supportMultilingual communication

Business impact

Clearer execution paths between business objectives and operational realities
Faster issue resolution thanks to stronger ownership and escalation discipline
Better collaboration across internal teams, partners, and end users

Engagement options

  • Project scoping (1 week): from EUR 3,500
  • Focused 2-3 month programme: from EUR 12,000
  • PM-as-a-service retainer: EUR 5,500 per month

Frequently asked questions

What project management approach does Matthieu Pesesse use?
A pragmatic blend of ITIL V3 service management for operational continuity and Agile Scrum for iterative delivery. Methodology is adapted to the operational reality (multilingual environments, distributed teams, complex vendor landscapes) rather than imposed as framework theatre.
What types of projects does Matthieu Pesesse deliver?
Cross-functional IT projects: workplace modernization, network and infrastructure upgrades, vendor consolidation, service-delivery overhauls, AI pilot rollouts, and digital transformation programmes spanning business, IT, and external partners.
How is delivery tracked and reported?
Each engagement uses a structured delivery cadence: weekly stakeholder steering, fortnightly delivery reviews against committed milestones, RACI-aligned escalation paths, and a single delivery dashboard accessible to client-side stakeholders. ITIL-compliant change documentation is produced for handover.
What measurable results has Matthieu Pesesse delivered?
Improved digital network availability from 75% to 99% at Clear Channel Belgium (a 32% relative improvement on a national outdoor digital network); coordinated vendors and support priorities across 18 sites at Anicura Belgium; managed opportunity follow-up and stakeholder alignment for modern workplace programmes at Inetum.
How much does a project engagement cost?
Project-based engagements are quoted after a 1-week scoping phase. Typical envelopes: EUR 12,000-30,000 for a 2-3 month focused programme; EUR 45,000-120,000 for multi-quarter cross-functional initiatives. PM-as-a-service retainers start at EUR 5,500/month.
Does Matthieu Pesesse coordinate vendors and external partners?
Yes. Vendor coordination across hardware (Dell, HP), software (Microsoft, AvePoint), security (CrowdStrike, Zscaler), and connectivity (Proximus, Orange) is a core capability — built through 25+ years of vendor-side and client-side experience.

Ready to create something amazing together?

Let's discuss how I can help bring your vision to life through strategic design that delivers tangible results for your business.

Project Management & Service Delivery | Matthieu Pesesse