Anicura is a European veterinary group whose Belgian footprint covers 18 clinics. In a clinic, an IT outage isn't just an inconvenience — it directly delays consultations, surgical scheduling and emergency care.
Over twenty-one months I delivered hands-on and remote support across the 18 sites with a workplace stack built on Microsoft Intune, Microsoft 365, Unify, CrowdStrike Falcon and 3CX, plus the diagnostic boundary where workplace IT meets veterinary medical imaging (Antech, DICOM, PACS-style exchange). Per-clinic audits ran in partnership with TeamTel (Zaventem). Anicura belongs to Mars Veterinary Health, so the model was sanity-checked with peer IT teams in the Netherlands and Sweden.
Results
- IT support delivered consistently across all 18 Belgian clinics during the engagement.
- Endpoint baseline (Intune + CrowdStrike) brought back to 100% on supported devices.
- Recurring ticket types eliminated at root cause rather than continuously re-resolved.